The Growing Global Epidemic of a Distracted Workforce
“Houston, we have a productivity problem,”
says the vice president of sales to her company’s CEO as she nervously eyes the latest sales dashboard. Analytics show that sales have been consistently slipping, and the mission of meeting this month’s quota needs to be aborted – again. Her boss wants answers. Could it be the stiffer competition that’s crippling the organisation’s ability to win customer RFPs? The stream of complaints that have spilt in over social media and stained its customer service reputation? Or the fact that a co-worker has been taking extended lunch hours and longer breaks than usual?
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